Why Employee Self-Service is Important For Employers and Employees

Portrait of young man using smart phone in an office

Employee self-service is a term you hear thrown around quite a lot when it comes to the cutting edge of human resources business strategies. There are those who claim it will do everything; save you time? Yes. Improve company morale? Across the board. Save money while increasing productivity? It can do that, too.

Once you understand what employee self-service is, and how it applies to your company, that is.

Like A Social Media Profile For Your Company

Think of a LinkedIn profile page. It displays someone’s talents and job history, along with his or her location and contact information. If someone moves, changes his or her name, or gets a new phone number, all that person has to do is log in to LinkedIn, and input the new information.

Employee self-service is a lot like that. Instead of making the employee personal information something that only human resources has access to, all employees can access and update their own profiles. So instead of filling out a form, then handing that form to the human resources department, and then waiting for someone in HR to make the necessary changes, an employee can just log into the system and make the changes personally. So, if someone gets a new phone number, a new address, a name change, or even a new bank account number, the employee can handle all of that from home, or from the comfort of his or her desk. The system then sends automatic notifications, informing everyone in the company who needs to know about the changes.

Why Employee Self-Service is Important For Employers and Employees

On the surface, employee self-service has some obvious benefits. Firstly, it shifts the burden of minor record changes off the human resources department, and onto the employees. This means the HR department can focus on bigger tasks without worrying about the hundreds of little adjustments that may need to be made for other employees. Secondly, it means that the necessary updates can be made quickly and easily, both saving time and avoiding problems that might crop up (like important tax information, paychecks, etc. being sent to the wrong address) because the information wasn’t updated quickly enough.

While those two benefits alone might be enough, there’s more.

Employee self-service puts power into the hands of employees. Even though the ability to log on and change your address or last name might seem like a small thing, it shows that the company trusts its employees enough to handle their own bookkeeping. That can lead to employees feeling like they have more control, and that will improve morale. These systems can also be used anytime, and from anywhere, which allows employees who need to make immediate changes to do it from any Internet connection.

Employee self-service has benefits for employers, too. By automating at least part of the HR department’s work, employee self-service programs allow companies to get more done with fewer human resources employees. The systems are simple to use and easy to adopt as well, which is ideal for companies that want to experience the benefits of employee self-service immediately.

A Trend That’s Here to Stay

Employee self-service is kind of like an automatic transmission; you don’t technically need it, but it’s become the standard option for many products because of how easy and convenient it is. While there is technically nothing wrong with making all information requests go through the HR department, that method is becoming less and less popular. While change might be inevitable, embracing employee self-service sooner rather than later will provide benefits today, tomorrow, and years down the line.

For more information on employee self-service, and other emerging business trends, simply contact us today!


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